JB Physiotherapy customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
• Contact details
• What information we collect, use, and why
• Lawful bases and data protection rights
• Where we get personal information from
• How long we keep information
• Who we share information with
• Sharing information outside the UK
• How to complain
Contact details Email: joaobastos.physio@hotmail.com
What information we collect, use, and why
We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:
• Name, address and contact details
• Gender
• Date of birth
• Next of Kin details including any support networks
• Emergency contact details
• Photographs
• Health information (including medical conditions, allergies, medical requirements and
medical history)
• Information about care needs (including disabilities, home conditions, medication and
dietary requirements and general care provisions)
• Test results (including psychological evaluations, scans, bloods, x-rays, tissue tests and
genetic tests)
• Records of meetings and decisions
We also collect the following special category information to provide patient care, services, pharmaceutical products and other goods. This information is subject to additional protection due to its sensitive nature:
• Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
• Yourrightofaccess-Youhavetherighttoaskusforcopiesofyourpersonal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
• Yourrighttorectification-Youhavetherighttoaskustocorrectordeletepersonal information you think is inaccurate or incomplete. Read more about the right to rectification.
• Yourrighttoerasure-Youhavetherighttoaskustodeleteyourpersonal information. Read more about the right to erasure.
• Yourrighttorestrictionofprocessing-Youhavetherighttoaskustolimithowwe can use your personal information. Read more about the right to restriction of processing.
• Yourrighttoobjecttoprocessing-Youhavetherighttoobjecttotheprocessingof your personal data. Read more about the right to object to processing.
• Yourrighttodataportability-Youhavetherighttoaskthatwetransferthe personal information you gave us to another organisation, or to you. Read more about the right to data portability.
• Yourrighttowithdrawconsent–Whenweuseconsentasourlawfulbasisyouhave the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide patient care, services, pharmaceutical products and other goods are:
• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where we get personal information from
• Directly from you
• Family members or carers
• Other health and care providers
• Referrals from other health care providers
How long we keep information
• Adult Records: Eight years after the conclusion of treatment. • Children and Young People: Until the patient turns 25, or 26 if they were 17 at the time of last treatment. • Deceased Patients: Eight years after death. For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.
Who we share information with
Data processors: Cliniko
This data processor does the following activities for us: Cliniko is a cloud-based practice management software designed for allied health professionals to manage scheduling, treatment notes, invoicing, and payments in one secure system. It enables online bookings, telehealth consultations, and patient data management.
Duty of confidentiality
We are subject to a common law duty of confidentiality. However, there are circumstances where we will share relevant health and care information. These are where:
• you’ve provided us with your consent (we have taken it as implied to provide you with care, or you have given it explicitly for other uses);
• we have a legal requirement (including court orders) to collect, share or use the data;
• on a case-by-case basis, the public interest to collect, share and use the data overrides the
public interest served by protecting the duty of confidentiality (for example sharing
information with the police to support the detection or prevention of serious crime);
• If in England or Wales – the requirements of The Health Service (Control of Patient
Information) Regulations 2002 are satisfied; or
• If in Scotland – we have the authority to share provided by the Chief Medical Officer for
Scotland, the Chief Executive of NHS Scotland, the Public Benefit and Privacy Panel for Health and Social Care or other similar governance and scrutiny process.
National data opt-out
We comply with England’s national data opt-out because we’re using confidential patient information for purposes beyond individual care. To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters.
Sharing information outside the UK
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.
Organisation name: Cliniko
Category of recipient: storage provider
Country the personal information is sent to: Australia
How the transfer complies with UK data protection law: The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint